Trust Investigation Lead
Company: VirtualVocations
Location: Richmond
Posted on: February 4, 2025
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Job Description:
A company is looking for a Trust Investigation Lead.
Key Responsibilities
Manage and coach a team of 8-15 specialists, providing
performance-based feedback and development opportunities
Oversee the execution of complex and high-sensitivity cases, acting
as the highest escalation point for decision-making
Drive continuous improvements in investigation processes by
collaborating with Quality Assurance and cross-functional teams
Required Qualifications
8+ years of experience in customer operations, trust and safety, or
a related field, with at least 2 years managing teams
Proven track record in driving team performance, including setting
goals and implementing performance improvement plans
Experience handling high-risk cases and managing crisis
situations
Proficiency in data analysis tools (e.g., Tableau, SQL, Excel,
Google Sheets)
Ability to work weekends and be on-call as needed to support urgent
escalations
Keywords: VirtualVocations, Harrisonburg , Trust Investigation Lead, Other , Richmond, Virginia
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