Help Desk Tier 2 Team Lead

Company: VirtualVocations
Location: Manassas
Posted on: April 8, 2025

Job Description:

A company is looking for a Help Desk Tier 2 Team Lead.
Key Responsibilities

Manage and mentor IT support staff, ensuring adherence to job expectations and organizational standards
Oversee escalated support tickets and collaborate with stakeholders to resolve application issues and maintain system functionality
Conduct system audits, implement disaster recovery procedures, and support strategic technology initiatives

Required Qualifications

5+ years of experience in IT support or related field
Associate's degree in Information Technology, MIS, or a related field preferred; or 5 years of equivalent experience
Working knowledge of web-based applications and data access mechanisms
Experience in Learning Management Systems and SQL
Experience/training in providing technical support

Keywords: VirtualVocations, Harrisonburg , Help Desk Tier 2 Team Lead, Other , Manassas, Virginia

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