Learning and Engagement Facilitator
Company: VirtualVocations
Location: Richmond
Posted on: February 4, 2025
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Job Description:
A company is looking for a Learning & Engagement Facilitator who
will support training classes for the customer care
organization.
Key Responsibilities
Provides training, coaching, and support to Customer Care
agents
Supports the development of training materials and maintains the
training calendar
Coordinates lesson plans and collaborates with the Learning &
Engagement leader
Required Qualifications
Minimum 2 years of Customer Care experience or experience in a call
center environment
Minimum 6 months previous experience training in a
classroom/meeting setting
Work experience with Microsoft Office (Excel, Word & PowerPoint)
and Adobe (pdf)
Ability to flex work schedule as business needs may require
Demonstrated ability to train representatives and/or new hires in a
classroom/meeting setting
Keywords: VirtualVocations, Harrisonburg , Learning and Engagement Facilitator, Other , Richmond, Virginia
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