Practice Innovation Specialist
Company: Cooley LLP
Location: Reston
Posted on: October 19, 2024
Job Description:
Practice Innovation SpecialistCooley is seeking a Practice
Innovation Specialist to join the Knowledge Management & Innovation
team within the IS department. Position summary: Cooley Information
Services (IS) embraces a culture of customer service excellence and
all members of the department are expected to move this agenda
forward. To that end, the Practice Innovation Specialist is
expected to recognize that the Cooley IS department is a service
organization first and foremost and will be evaluated on this
requirement equal in importance to the technical or operational
responsibilities outlined later in this document.Working directly
with the firm's practitioners across offices and practice areas,
and other members of the Practice Innovation Services team, in
collaboration with the other Knowledge Management and Information
Services teams generally, the Practice Innovation Specialist will
investigate design and facilitate development of legal technology
solutions. This role is an integral part of the Knowledge
Management and Innovation team and reports to the Practice
Innovation Manager. The role works closely with Security and
Information Governance, Data and Software Development, Legal
Service Delivery and Legal Competitive & Enterprise Intelligence
teams. Specific duties include, but are not limited to, the
following:Position responsibilities: Under the direction of the
Practice Innovation Manager and Associate Director of Practice
Innovation Services:
- Work with all stakeholders to assess requirements of new
product or service needs in furtherance of practice group
objectives
- Research and evaluate technological tools and design processes
that promote productivity and quality
- Facilitate knowledge capture and assist in the management of
knowledge repositories and systems, such as Microsoft Teams,
Workfront and Azure DevOps
- Stay abreast of emerging trends related to the business and
technology of law
- Create and maintain project planning documentation, including
business end-user requirements, solution design summaries, end to
end user, administrative and data workflows
- Lead user acceptance testing and feedback gathering processes
user acceptance testing
- Create and present engaging PowerPoints with project updates
and milestones to business stakeholders
- Communicate business requirements to development team and
assist in the creation and management of user stories, tasks and
epics in Azure DevOps
- Make product decisions based on end user feedback from business
requirements, as well as guidelines from KMPI leadership
- Lead weekly status calls and daily stand ups where appropriate
during software development
- Coordinate product launch requirements, including but not
limited to: the delivery of end user training and development of
training and support documentation.
- All other duties as assigned or requiredSkills and experience:
Required:
- After orientation at Cooley LLP, exhibit proficiency in the
Microsoft Office suite, iManage and other firm applications
- Ability to work extended and/or weekend hours, as required
- 4+ years experience with requirements gathering and assessment,
solutions evaluation, and leading user testing and feedback
processes, ideally in a legal business context
- Experience engaging with end-users to gather feedback, observe
and map routines and processes
- Experience with presenting to stakeholders using PowerPoint and
other related tools
- Experience with making product development decisions based on
requirements
- Familiarity with collaboration tools such as Azure DevOps,
Microsoft Teams, Adobe Workfront, SharePoint
- Working knowledge of business analysis, product management,
knowledge management, information systems or other-related
field
- Awareness of legal concepts related to the business of the Firm
and the legal industryPreferred:
- Bachelor's degree, JD
- Experience working as a business-side product manager
- Awareness of data strategy concepts
- Experience working in a legal services environment with
preference to experience in AMLAW 200 law firm or in-house legal
department with greater than 50 attorneysCompetencies:
- Excellent time management and project management skills, with
ability to work independently to meet objectives and deadlines
- Excellent communication skills
- Sharp analytical skills and close attention to detail
- Ability to work as a member of a client-service oriented team
in a professional, approachable manner
- Strong customer focus, with an emphasis on efficient and
effective communications
- Solid relationship management, presentation and collaboration
skills
- Ability to work independently and take initiative while
ensuring compliance with the IS department's standards in
development, delivery and support of business systemsCooley offers
a competitive compensation and excellent benefits package and is
committed to fair and equitable employment practices. EOE.The
expected annual pay range for this position with a work schedule of
40 hours per week is $100,000 - $145,000. Please note that final
offer amount will be dependent on geographic location, applicable
experience and skillset of the candidate.We offer a full range of
elective benefits including medical, health savings account (with
applicable medical plan), dental, vision, health and/or dependent
care flexible spending accounts, pre-tax commuter benefits, life
insurance, AD&D, long-term care coverage, backup care for
children and/or adults and other parental support benefits. In
addition to elective benefit options, benefited employees receive
firm-paid life insurance, AD&D, LTD, short term medical
benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid
holidays each year. We provide generous parental leave and
fertility benefits. New employees will attend a detailed benefit
orientation to learn more about our many benefits and
resources.
Keywords: Cooley LLP, Harrisonburg , Practice Innovation Specialist, Other , Reston, Virginia
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