Guest Relations Associate

Company: Silver Diner Development, LLC
Location: Fredericksburg
Posted on: October 18, 2024

Job Description:

Now Hiring For Our Grand Opening in Fredericksburg!

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• Grand opening is targeting the first week of November, exact date is TBD based on construction.
  
• Training to begin in mid-October, Exact dates TBD.
  
• Now accepting applications. Interviews for qualified candidates begin on September 19th.
  
  If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you!
  At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally.
  Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future!
  OUR MISSION - TO BE THE BEST WE CAN BE!
  
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  • OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals.
    
  • OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards.
    
  • OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected.
    
  • OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence.
    
    We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst.
    Our hosts are the first people to greet our guests when they enter our building and the last smile to bid them farewell. They set the tone for their visit with our authentic world class diner hospitality.
    
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    • Earn hourly wage plus tip pool!
      
    • Full time and part time positions available.
      
    • Weekends and holiday availability is required for this position.
      
      We offer:
      
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      • Benefits: Medical, dental, and vision insurance. 401K plan. Employee Assistance Program.
        
      • Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more!
        
      • Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within.
        
        Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today!
        About Silver Diner Development LLC:
        
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        • A USA Today Top Workplace 2024 Winner!
          
        • One of Washington Post's 'Most Diverse Places to Work'
          
        • Winner of the Blackbox Intelligence Best Practices Employer of Choice Award for Family Dining in 2020, 2023 and 2024!
          
          Silver Diner is a leader in the casual dining segment.
          Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming.
          We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best.
          We firmly believe: People Are Our Most Precious Resource.
          
          Job Description
          The following position description is not all-inclusive and is subject to change.
          POSITION OVERVIEW:
          The Host's primary responsibility is to greet guests warmly, friendly and immediately at the door. They manage the flow of guests to tables following proper rotation. They guide guests to the tables engaging in friendly conversation, seat and present clean menus in a professional, yet speedy manner.
          RESPONSIBIITIES:
          
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          • Ensure every Guest:
            
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            • Receives a contagiously warm welcome to the Silver Diner
              
            • Is seated at a sparkling clean table in a speedy & efficient manner
              
            • Is introduced to the company's philosophy
              
            • Knowledge of all conversations of service, able to answer guest questions about the menu & restaurant
              
            • Cleans, organizes and stocks supplies needed at host station including menus, crayons, kid's cars, etc.
              
            • Follows & tracks proper service rotation
              
            • Quotes wait time to guests when tables are not immediately available
              
            • Occasionally pre-bus tables to allow for quick turn around time
              
            • Interacts with guests in and as they leave the restaurant to ensure a positive dining experience
              
            • Keeps high-chairs and booster seats sparkling clean
              
            • Maintaining a clean lobby to Silver Diner standards
              
            • When not greeting guests or seating, answer the phone within 3 rings using SD standard greeting
              
            • Complete all assigned side work
              
            • Work as part of a team, communicating clearly and constructively
              
              
              
              BRAND DELIVERY:
              
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              • Be on time for work
                
              • Maintain a positive, fun-oriented attitude to your work
                
              • Keep yourself, your uniform and your station sparkling clean at all times
                
              • Strictly follow all uniform standards
                
              • Knowledge of SMG scoring standards for Speed of Service & Attentiveness
                
              • Know and ensure delivery of the Silver Diner Brand
                
                COST BALANCING:
                
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                • Maintain clean menus, notify management of any worn menus & replaces them
                  
                  Other Duties & Tasks:
                  
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                  • Perform any additional duties or tasks as reasonably assigned by managers.
                    
                    PERFORMANCE MEASURES
                    
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                    • Develops 1:1 relationship with guests
                      
                    • Knows host conservation at table
                      
                      REQUIRED EDUCATION & LICENSING/CERTICATION
                      Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education.
                      REQUIRED EXPERIENCE
                      Minimum: 1-2 years experience in the restaurant or hospitality industry
                      DESIRED CHARACTERISTICS
                      
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                      • Exceptional aptitude for Guest Service
                        
                      • Excellent communication skills
                        
                      • Contagiously friendly, outgoing & energetic
                        
                      • Organized
                        
                      • Sense of urgency
                        
                      • Able to multi-task
                        
                      • Able to think & act quickly while maintaining self-composure
                        
                      • Able to meet all schedule requirements
                        
                        PHYSICAL REQUIREMENTS
                        The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law.Keyword: Host/HostessRequired Experience: We require that everyone has weekend and holiday availability for this position.
                        Previous restaurant experience is not required, but preferred.From: Silver Diner Development, LLC

Keywords: Silver Diner Development, LLC, Harrisonburg , Guest Relations Associate, Other , Fredericksburg, Virginia