Supervisor, Paramedic Field - Valley Medical Transport - Full Time
Company: Valley Health
Location: Winchester
Posted on: October 27, 2024
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Job Description:
DepartmentVMT-WINCHESTER - 507201Worker Sub TypeRegularWork
ShiftPay GradeJob DescriptionThe Paramedic Field Supervisor will
provide support to the Operations Manager, field staff and dispatch
through fleet management, logistics, staffing/scheduling, ensuring
consistent operational readiness and system status management in a
high- volume commercial ambulance/Emergency Medical Services (EMS)
service. The Supervisor will provide patient care at their current
certification level when supervising ambulance and transport
personnel, filling in for vacant shifts and staffing/upstaffing an
ambulance or transport vehicle for critical patient or operational
needs. The Supervisor will perform clinical and clerical quality
assurance audits of electronic patient care records and provide
constructive feedback to staff if deficiencies are identified. The
Supervisor will be a point of contact for operational needs while
on shift and during hours where management is not on site. The
Supervisor will be a liaison between referrals and the VMT dispatch
center and field staff to create a cohesive, highly effective and
safe environment for the patient and staff members. This is a
safety sensitive position.Clinical CareServes as the attendant in
charge on ALS or BLS ambulance transports as appropriate.Maintains
requested level of transport (ALS/BLS/SCT), unless under the
direction of referring physician to do otherwise.Provides clinical
care to the acutely ill or injured patient that meets or exceeds
standards of care, as defined by national, state, local, or
division protocols.Adheres to clinical documentation standards and
protocols 100% of the time.Responsible for following all policies
and procedures related to the security of controlled
medications.Demonstrates leadership and coaching skills when
interacting with fellow employees.Communicates effectively and
appropriately with management, physicians, nurses, and fellow
employees in interpreting the signs and symptoms of patient
conditions, clarifying patient needs, and verifying physician's
orders.Manages the care and transfer of emergent patients so as to
assure all avoidable delays in assuming care are minimized, as
measured by the average on-scene time as compared to station peers
for the preceding 12 months.Field Supervisor FunctionsProvide
feedback, coaching, and corrective action to team members regarding
safety, service, quality, and patient, customer, or employee
satisfaction.Assist dispatch with coordination and prioritization
of transports that require special coordination or needs.Serve as
the first line in responding to inquiries from patients, families,
facilities, and physicians.Assist with development and enforcement
of Valley Medical Transport policies.Assist with the completion of
risk reports and investigations of patient or employee safety
concerns.Assist the Station Manager as requested by assuming
responsibility for one or more support needs; including scheduling,
payroll, fleet maintenance, coordination of new employee selection
and orientation, or supplies and biomedical equipment
maintenance.Daily Operations/Preparations/Resource Utilization/Time
ManagementCompletes all required vehicle check-off forms,
accurately identifying and correcting any critical deficiencies
prior to beginning duties.Observes for needed maintenance and
repairs to vehicles and equipment, reports same in written format
to immediate supervisor or other designated individual as
requested.Returns vehicle to state of readiness after each
call.Returns vehicle to complete state of readiness at the
conclusion of assigned shift, including washing exterior,
restocking any supplies needed to return to par levels, refueling
vehicle to full, and cleaning the interior of the
ambulance.Recommends replacement or repair of equipment and
supplies to the Station Manager as needed.Operates all equipment in
accordance with manufacturer's direction and as illustrated in the
related competency as appropriate.Completes all needed station
duties related to inventory control, cleanliness, and
sanitation.Completes all required clinical and billing
documentation prior to departing from shift, with all related
material legibly scanned, attached and labeled 100% of the
time.Utilizes expeditious and accurate route planning to assure
minimal travel time between points of origin and
destination.Complies with enroute (chute) time standards 100% of
the time.Manages the timely transfer of care at the receiving
facility as measured by average drop-off time for all transports,
as compared to peers. (Arrive at destination, until
available)Patient/Customer ServiceMeet or exceed station goals for
patient satisfaction as measured by most recent 2 quarters of
satisfaction data.Meet or exceed station goals for referral
satisfaction, as measured by the response to the rating of overall
quality of care.Seeks and acts upon opportunities to provide
extraordinary service to our referral customers, patients, and
families as evidenced by direct observation, patient/ customer
thank-you notes, Starsgrams, or other recognition.Continuing
Education/Ongoing Professional DevelopmentMaintains all required
certifications without need for specially scheduled classes or
accommodation from Valley Health.If dual-state or greater
certified, maintains this level of certification on an ongoing
basis.Completes continuing education classes on an ongoing
basis.Completes all recertification documentation and presents to
the Training Manager 30 days prior to due date for any required
signatures.Successfully completes Annual Mandatory Training by Feb
1 each year.Attends and actively participates in station employee
meetings when not already scheduled to work for VMT.Employee and
Patient SafetyUtilizes approved methods and devices in the lifting,
moving, and transfer of patients 100% of the time, to assure no
injuries to patients, self, coworkers, families, or other
professionals.Utilizes appropriate personal protective equipment,
in compliance with policies and OSHA regulations 100% of the
time.Follows hand washing procedure 100% of the time.Completes
annual respiratory fit test screening as scheduled.Safe Driving
Performance Evaluation StandardsScore of 5:No preventable vehicular
incidents in previous 12 months.No convictions adding points to the
MVR in previous 12 months.Completion of all mandatory continuing
driver education within established deadlines.No Corrective Actions
on file related to driving policies.Score of 4:No preventable
vehicular incidents in previous 12 months.No convictions adding
points to the MVR in previous 12 months.Completion of all mandatory
continuing driver education within established deadlines.No
Corrective Actions on file related to driving policies.No more than
1 negative road observation.Score of 3:No preventable vehicular
incidents in previous 12 months.Conviction(s) with no more than 2
points added to the MVR in the previous 12 months.Completion of all
mandatory continuing driver education established deadlines.No
Corrective Actions on file related to driving policies.No more than
1 negative road observation.Score of 2:No preventable vehicular
incidents in previous 12 months.Conviction(s) with no more than 2
points added to the MVR in the previous 12 months.Completion of all
mandatory continuing driver education established deadlines.No
Corrective Actions on file related to driving policies.More than 1
negative road observation.Score of 1:Any one or more of the
following elements:One or more preventable vehicular incidents in
previous 12 months.Conviction(s) of more than 2 points added to the
MVR in the previous 12 months.Corrective Actions on file related to
driving policies within previous 12 months.EducationHigh School
Diploma or equivalent requiredAssociate degree in EMS or related
requiredExperience(3) years' experience working in emergency or
non-emergency medical transport service or combination of both(1)
year of training or supervising staff preferredCertification &
LicensureValid driver's license required. Required to satisfy and
maintain the requirements for a valid driver's license.DOT Medical
Examiner's Certificate required. Required to satisfy the
requirements for a DOT equivalent physical examination to obtain
and maintain a Medical Examiner's Certificate as well as submit to
periodic drug screenings, as defined by applicable federal, state,
and VH policies & regulations.BLS Certification (Basic Life
Support) -American Heart 'Healthcare Provider' (HCP) - AHA
required. New hires must have American Heart Association (AHA)
appropriate certification prior to completion of
orientation.Advanced Cardiac Life Support (ACLS) certification
requiredPediatric Advanced Life Support (PALS) certification
requiredEMT Paramedic Certification or equivalent for primary state
of assignment required prior to end of orientationEMT Paramedic
Certification or equivalent for secondary state of assignment
required within (6) months of hireCritical Care Paramedic Certified
(CCP-C or FP-C) required within (18) months of hireEmergency
Vehicle Operators Certificate (EVOC) or approved equivalent
requiredAmbulance Service Manager (ASM) certified
preferredQualificationsMust be 21 years of age.Basic level ability
navigating in Microsoft Office and ability to accurately gather and
enter data into an electronic medical record in a timely
manner.Must have and maintain a driving record that is acceptable
to the company's insurance carrier.Must be able to accurately
perform pharmacological calculations.Physical Demands10 A Emergency
MedicalFLSA ClassificationNon-exemptBenefitsAt Valley Health, we
believe everyone is a caregiver, and our goal is to create an
environment where our caregivers thrive physically, financially,
and emotionally. In addition to a competitive salary, our most
popular benefits for full-time employees include:A Zero-Deductible
Health PlanDental and vision insuranceGenerous Paid Time OffTuition
AssistanceRetirement Savings MatchA Robust Employee Assistance
Program to help with many aspects of emotional wellbeingMembership
to Healthy U: An Incentive-Based Wellness ProgramValley Health also
offers a health savings account & flexible spending account for
childcare, life insurance, short-term and long-term disability, and
professional development. In addition, several perks come with
working for the largest employer in the region, such as discounts
to on-campus dining, and more.To see the full scale of what we
offer, visit valleyhealthbenefits.com .
Keywords: Valley Health, Harrisonburg , Supervisor, Paramedic Field - Valley Medical Transport - Full Time, Healthcare , Winchester, Virginia
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