Customer Engagement Manager

Company: AMETEK, Inc.
Location: Herndon
Posted on: April 4, 2025

Job Description:

We are Telular, a business unit of AMETEK and a technology leader in IoT solutions for the commercial telematics, security and home automation markets. For over thirty years we have made smarter connections for our customers. By combining wireless technologies, purpose-built devices, and SaaS commercial offerings, we've been a disruptive force in the IoT market.

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Job description: We are currently looking for an outstanding Customer Engagement Manager (CEM). The CEM will be a product and solutions expert responsible for the onboarding of customers as well as the development and implementation of product training strategies, processes, and materials. This person will lead successful hardware and software deployments, meeting timeline and budget requirements, while championing the entire customer onboarding experience.

Job Requirements:

Work with customers and partners to develop solutions to accomplish their objectives.
Build well-structured project plans that align with the contracted scope of work by establishing an understanding of project timelines, milestones, and delivery expectations.
Manage project costs and budget
Document and deliver clear, complete technical training, virtually and in-person, to include all product hardware and software installations and maintenance and use cases by vertical market.
Create training curriculum based on existing customer needs, projected product launches, software changes, and other factors.
Facilitate working sessions and meetings required to drive customer requirements, communicate status and/or support risk mitigation strategies.
Collaborate with Sales, Engineering, Product Management and Marketing to obtain information required to develop training materials on all aspects of the solution.
Peform other duties as assigned.

Qualifications:

Bachelor's degree is preferred
3+ years of application software implementation and/or management consulting experience in applying technology to meet customer needs.
Excellent analytical skills
Detail oriented
Ability to travel to customer sites
Background in telecommunications, information technology, software and understanding in the IoT/IIoT/M2M industry is preferred.
3+ years of project management skills and experience (work estimates and estimating models) is preferred.
Up to 20% travel is required.



We offer: Medical, Dental, Vision, Life, STD, LTD, PTO, Holidays, 401K

Keywords: AMETEK, Inc., Harrisonburg , Customer Engagement Manager, Executive , Herndon, Virginia